Privacy Policy

Effective date: July 30, 2026

Bellevue Fridge Repair Company ("we", "us") repairs luxury refrigerators in Bellevue, Washington. This policy explains what information we collect through bellevuefridge.repair, how we use it, and the choices you have. The short version: we never sell, rent, or share your personal information with third parties for their own purposes.

1. Information We Collect

  • Contact details you enter in our forms: name, phone number and email address.
  • Service details: the appliance type you select and anything you write in the message field (symptoms, model numbers, error codes).
  • Lead-source data: which form and which page you submitted (for example, "hero form on the Sub-Zero page"), so we know how people find us.
  • Automatic data: standard hosting server logs (IP address, browser type, referring page, timestamps); data processed by Cloudflare Turnstile, our anti-spam check, which may analyze device and browser characteristics to tell humans from bots; and usage statistics collected by Google Analytics 4 (pages visited, time on page, approximate region, device and browser type). GA4 does not log or store full IP addresses.

2. How We Use Your Information

  • To respond to your service request and provide a quote.
  • To schedule, confirm and carry out repairs.
  • To communicate with you about an active or completed repair.
  • To keep basic records of requests and completed work.
  • To understand, in aggregate, which pages and forms bring requests — so we can improve the site.

3. Phone, Email and SMS Communications

By submitting a form on this site, you agree that we may contact you about your request by phone, email, or SMS/text message. We use these channels to discuss your repair — not for marketing campaigns.

  • Message and data rates may apply to text messages, depending on your carrier and plan.
  • You can opt out of texts at any time by replying STOP.
  • You can opt out of email by replying and asking us to stop, or by emailing [email protected].
  • We do not add you to newsletters or promotional lists unless you explicitly ask.

4. How We Share Your Information

We do not sell, rent, trade, or give away your personal information.Your information is accessible only to:

  • Our technicians and office staff who handle your request.
  • Infrastructure providers who process data on our behalf under their own privacy policies: our web and email hosting provider (Hostgator), Cloudflare (Turnstile anti-spam verification) and Google (Analytics 4 — aggregate usage statistics only, not advertising).
  • Authorities, if disclosure is required by law.

5. Cookies and Tracking

This website runs no advertising trackers and builds no marketing profiles. Two third-party services operate on our pages:

  • Cloudflare Turnstile (spam protection on our forms) — may set cookies strictly for bot detection.
  • Google Analytics 4 — sets first-party analytics cookies (such as _ga) so we can see, in aggregate, how visitors use the site. We use it for statistics only; advertising features are not enabled. You can opt out with the Google Analytics Opt-out Browser Add-on or by blocking cookies in your browser.

6. Data Storage and Security

Form submissions travel over HTTPS encryption and arrive to us as email. A backup copy of each request (name, contact details, appliance type and the form it came from) is stored in a log file outside the publicly accessible web directory on our hosting. We restrict access to both to staff who need it for their work.

7. Data Retention

We keep request emails and service records as long as needed to handle your repair, maintain service history, and meet legal or accounting obligations. Server logs are retained according to our hosting provider's standard policies.

8. Your Rights

You may ask us at any time to show you what personal information we hold about you, to correct it, or to delete it (unless we must keep it for legal reasons). Email your request to[email protected] and we will respond within a reasonable time.

9. Third-Party Links and Brand Names

Our pages reference refrigerator brands (Sub-Zero, Viking, Monogram, Thermador, Signature Kitchen Suite) solely to describe the appliances we repair. Those names and trademarks belong to their respective owners, who are not responsible for this site. We are not responsible for the content or privacy practices of any third-party websites.

10. Changes to This Policy

If we update this policy, the new version will be posted on this page with a new effective date. Material changes will be noted at the top of the page.

11. Contact Us

Questions about this policy or your data:[email protected]
Bellevue Fridge Repair Company · Bellevue, Washington